An Apprenticeship Framework usually consists of a relevant NVQ, a technical certificate which covers knowledge and understanding as well as Key Skills qualifications in Communication and Application of Number.

Biscom is able to assist in the recruitment of young people for company vacancies and apprentices can be employed on a short-term contract (12 months) with a minimum wage of £80 per week. Biscom apply a service charge of £12.50 per week plus VAT, which is in line with the requirements for employers to contribute towards Apprenticeship programmes.

Biscom also offers apprenticeships to people who are already employed and who have the support of their employer. An Assessor provides all the advice and guidance necessary to enable a portfolio of evidence to be built up to demonstrate competence and achievement of qualifications. The Assessor targets elements and units from the NVQ and Key Skill units to provide a detailed assessment plan which will give the candidate all the details of the type and quantity of evidence needed to be produced to demonstrate competence.

A variety of assessment methods are selected to demonstrate competence including; work product evidence, personal statements, and/or witness testimonies, along with questions posed by the Assessor. Observation of work tasks are also a selected method. The Assessor visits the apprentice in the workplace every two to three weeks to provide continuous support during the programme.

Attendance to workshops in our professional training centre is required where the apprenticeship includes a technical certificate. Workshops usually run for a full day on three consecutive weeks, followed by on-line examinations.

Where additional support is required in numeracy and/or literacy, our specialist tutors provide this on a one-to-one basis in the workplace, or if group interaction is required, we deliver development workshops to help embed the Key Skills in to the learning through group activities and real life scenarios. This enables the learners to produce projects for their Key Skills relating to personal and/or work relating experiences.

Apprenticeships are available in:
 Contact Centre NVQ Level 2 and 3
 Business Administration NVQ Level 2 and 3
 Customer Service NVQ Level 2 and 3
 Storage and Warehousing NVQ Level 2
 Information Technology NVQ Level 2